Return & Refund Policy

Effective Date: 1 May, 2025

This Return & Refund Policy explains how refund requests, reversals, and cancellations are handled for bookings made through Thetravelotrolly. We recognize that travel plans may change, and this document is intended to clearly outline what to expect when requesting a refund.

All refunds are subject to the individual terms and conditions of airlines, hotels, tour operators, transportation providers, and other third-party suppliers. Thetravelotrolly acts as a booking facilitator and cannot override supplier policies.

1. Applicability of This Policy

This policy applies to all reservations completed through our website and covers the following:

• Refund eligibility criteria
• Cancellation and return procedures
• Required documentation
• Refund timelines and payment methods

2. Key Definitions

• Platform: The website operated by Thetravelotrolly.
• Booking: A confirmed travel reservation made on the platform.
• User: Any person who completes or manages a booking.
• Service Provider: Airlines, hotels, tour companies, or other partners.
• Refund: A reversal of payment processed back to the original method.

3. Refund Eligibility Criteria

A refund request may be considered if all of the following conditions are met:

• The booking was made directly through Thetravelotrolly.
• The cancellation request complies with the supplier’s cancellation window.
• Valid booking reference and payment confirmation are provided.
• Supporting documents are submitted when required.

4. Submitting a Refund Request

To request a refund, please follow these steps:

1. Review the cancellation terms included in your booking confirmation.
2. Collect required documents such as booking ID and proof of payment.
3. Submit your request with a clear reason for cancellation.
4. Ensure the request is sent within the supplier’s allowed time frame.

Our support team may contact you if additional information is required to process your request.

5. Refund Processing Timeline

Once a refund is approved by the service provider, processing times vary depending on the original payment method and external financial institutions.

• Credit / Debit Cards: Typically 5–10 business days
• Wallet Payments: Usually 3–5 business days
• Bank Transfers: As per bank processing schedules

Delays caused by banks, card networks, or payment gateways are outside the control of Thetravelotrolly.

6. Exceptional Review Cases

In certain situations, refund requests may be reviewed under exceptional circumstances, subject to supplier approval:

• Medical emergencies supported by official documentation
• Death of an immediate family member
• Government travel bans or natural disasters

7. Policy Changes

Thetravelotrolly reserves the right to modify this Return & Refund Policy at any time. Any updates will be effective immediately upon publication on this page. Continued use of the website indicates acceptance of the revised policy.

8. Contact Support

For assistance with cancellations or refund inquiries, please contact us:

Email: support@thetravelotrolly.com
Phone: +1 (XXXX) XXX XXXX

We are committed to handling refund requests fairly, transparently, and in accordance with supplier policies and applicable regulations.