Cancellation Policy

Effective Date: 1 May, 2025

This Cancellation Policy explains how cancellations, changes, and related refunds are handled for reservations made through Thetravelotrolly (thetravelotrolly.com). We aim to provide transparency so you understand your rights and obligations before requesting any cancellation.

All bookings made on our platform are subject to the individual rules of airlines, hotels, cruise operators, tour providers, and other third-party suppliers. Thetravelotrolly acts solely as an intermediary and does not control final refund approvals.

1. Acceptance of Cancellation Terms

By completing a booking on our website, you acknowledge and accept the cancellation conditions imposed by the respective service provider. These conditions differ based on service category, fare type, rate plan, and the timing of your cancellation request.

2. Eligibility for Free Cancellation

Some reservations may allow cancellation without penalty if requested within 24 hours of booking, provided the scheduled travel or stay begins at least 7 days later. Eligibility depends entirely on supplier rules.

To initiate a cancellation request, please contact our support team:

Email: support@thetravelotrolly.com
Phone: +1 (XXXX) XXX XXXX

3. Refund Timelines

Approved refunds are typically processed within 7 to 14 business days to the original payment method. Processing times may vary depending on banking institutions, payment gateways, or provider confirmation delays.

4. General Cancellation Rules

• All cancellation requests must be submitted through official support channels.
• Refund eligibility depends on:
  • The type of service booked
  • Supplier-specific fare or rate conditions
  • The time remaining before departure or check-in
• Cancellation fees or penalties may be deducted by the supplier.

5. Airline Ticket Cancellations

• Airline cancellation rules vary by fare type, destination, and ticket class.
• Changes or cancellations may involve airline-imposed fees and fare differences.
• No refunds apply to:
  • No-show passengers
  • Tickets that have been partially or fully used

6. Hotel Reservation Cancellations

• Hotel cancellation policies differ by property, room category, and rate plan.
• Flexible rates may allow cancellation up to 24–72 hours before check-in.
• Discounted or promotional rates are usually non-refundable.

7. Tours, Activities & Experiences

• Refunds may be available for cancellations made well in advance of the activity date.
• Cancellations close to the scheduled date may not qualify for refunds.
• No-shows are non-refundable under any circumstances.

8. Extraordinary Situations

In limited cases, cancellations due to extraordinary circumstances may be considered upon submission of valid supporting documentation and supplier approval, such as:

• Serious medical emergencies
• Death of an immediate family member

9. How to Cancel a Booking

1. Contact Support: Provide booking reference and traveler details.
2. Policy Review: Applicable cancellation terms are reviewed.
3. Verification: Additional confirmation may be requested.
4. Fee Deduction: Supplier penalties, if any, are applied.
5. Refund Issuance: Eligible refunds are processed to the original payment method.
6. Status Tracking: Refund updates are shared when available.

10. Fare & Rate Conditions

Cancellation eligibility may vary depending on:

• Ticket or rate category
• Domestic versus international bookings
• Special promotional or discounted offers

11. Policy Revisions

Thetravelotrolly reserves the right to revise this Cancellation Policy at any time without prior notice. Updates become effective immediately upon publication on this page.

12. Contact Information

For assistance with cancellations, changes, or refund-related inquiries, please reach out to our customer support team.

Email: support@thetravelotrolly.com
Phone: +1 (XXXX) XXX XXXX